FAQs

At Home Program - Logistics

How do I modify, update and manage my At Home Program?

After you have logged in. Click on 'My Dashboard', then on the right side click on 'At Home Control Center' and then click on 'At Home Program Manager'. From there you have full control and can perform the following modifications:

  • Add DVDs to your next Shipment
  • Skip DVDs and move Up to the next Level
  • Move Down a Level (do this by adding the DVD you want to your next shipment, then remove the one you don't want). The system will then begin your monthly shipments starting from the earliest DVD in the program.
  • Update Billing Information (this information gets sent directly to the secure Payment Gateway Authorize.net and is not stored in our system)
  • Update Shipping Information
  • Change your shipping frequency
  • Put your program on "Hold" or Cancel your program

If you have any questions about performing any of these functions, please email us directly at info@yogatuneup.com or call the office at 818-760-2045.

Why can't I find the At Home Diary, Scheduler or Teleconferences?
These features are no longer part of the YTU At Home Program as we found that there was a much stronger desire from participants to have full capability to control their program in terms of what DVDs they get each month, how often they get them, being able to put the program on hold and restart again, etc... so we built out a platform to allow for that functionality. The other thing we noticed is that there were very few members who utilized any of the tools such as the Diary/Scheduler or teleconferences, so we replaced that functionality with these self-management functions. We appreciate your interest in the YTU At Home program and if you ever have any questions about your practice or the program in general, we’re always here to help, simply use the Contact Us page and we'll get right back to you.

At Home Program - My Practice

What is the Yoga Tune Up® At Home Program?

The Yoga Tune Up® At Home Program is a series of Yoga Tune Up® based workouts that are delivered to your doorstep each month on DVD. For more on Yoga tune Up® at home, go here.

How often do I practice?

Practice 3 times per week at minimum, up to 6 times per week. You can also practice your At Home Program routines once in the morning and once at night to start and end your day feeling balanced. Therapy Ball routines can be practiced daily.

My Poses don't look exactly like yours, am I doing it wrong?

Every person's practice is impacted by their own indigenous structure. Flexibility is a function of healthy muscles and connective tissues in addition to the amount of movement one experiences at the joints. Because of our genetic dispositions, all of our bones and joint space differ from person to person. It is more important to pay attention to what you are feeling as opposed to what a pose looks like. For pose specific information, you can always ask questions in the Forums or on Teleconferences as that is a key purpose of those support functions.

I don't really feel anything in any of the exercises, how do I know if I'm doing them right?

You may need to put a little more effort into both the stretch and strength components in every pose. Take your time as you practice so that you can discover where your end ranges of motion are and try to create stability at these end ranges. You can also ask questions about your poses and practice in the Forums or on Teleconferences. You may also want to consider purchasing a personal consultation with one of our Yoga Tune Up? Trainers (see products page for details) to go over specific exercises/issues.

I always fall asleep in Savasana, is that OK?

Absolutely. When you first begin practicing, sometimes you can become so exhausted that your body may need to just "let go" and fall asleep. When you first begin practicing, the body is often not able to distinguish the difference between deep conscious relaxation (Savasana) and sleeping. Practicing Savasana often will eventually teach your body how to better enter states of sedation and meditation without falling asleep. This is great conditioning for your nervous system and your general state of.

Medical Conditions

Are the videos appropriate during pregnancy?

Not all of the videos are appropriate during pregnancy. We highly recommend that you consult your doctor before starting any new exercise program while pregnant. Next we suggest that you consider beginning your program as part of your post-partum recovery. Please check back for our Prenatal Yoga Tune Up? series coming soon!

Should I do my videos before or after cardio exercise?

If you do cardio exercises as part of your exercise regime, you should do your cardio exercise before your practices. Yoga Tune Up? is especially effective when your body is nice and hot. However, doing repetitive cardio right after you do your routines may undo all of the loosening and lengthening that your series has provided. You do not need to do cardio before doing your practice as your Yoga Tune Up? At Home practice is a complete practice into itself, although we do recommend you include cardio as part of your overall health and fitness regimen.

My doctor said I should start practicing yoga, is this the kind he meant?

Possibly. You should consult with your physician to find out exactly what he meant before you start any physical exercise program. Many doctors, Physical Therapists, Chiropractors and other health care professionals strongly endorse the proven therapeutic techniques in Yoga Tune Up?

I have a pre-existing medical condition, is it ok to do Yoga Tune Up®?

If you have ANY pre-existing medical conditions, you should discuss your specific condition with your doctor PRIOR to doing any exercise program, including Yoga Tune Up?

Pain Issues

Why do I sometimes start to feel new aches and pains in my body when doing Yoga Tune Up®?

Unused tissues often provide pain signals as their first layer of resistance towards change. Be persistent and the pain will diminish over time. You may also be sore after the first initial practices as your body is learning to adapt to the new healthy stresses being placed on it by your routines. Technically this is called "adaptation." If you are not used to exercising in this way, your body has already adapted to another way of existing, give this practice time so that you adapt and evolve into new, healthier living patterns! However, if the pain continues, we recommend you see your doctor to be sure there is not an underlying issue.

What happens if my limb goes numb during a stretch?

Typically, there is no reason to be alarmed, simply back off of the stretch and allow the circulation of nerve impulses to flood back into the tissues. Numbness occurs when the neural fascia surrounding a nerve is overstretched and begins to act like a suture around the nerve. This can stop the consistent flow of nerve impulses flowing through the nerve and the area associated with that nerve will lose sensation. It's as if the affected nerve was being strangled by its own connective tissue's sheath. However, if the numbness continues, we recommend you see your doctor to be sure there is not an underlying issue.

What's the difference between good pain and bad pain?

Good pain is a "comfortable level of discomfort." This means going to a perceived end range within your body, without pushing beyond that edge. Generally our elastic connective tissues need some time and more heat to build up before they will yield to the deeper stretch and, ultimately, to a new end range. If you push beyond that edge too quickly, it is likely you may tear something. This may feel like searing heat or perhaps an internal electrical explosion. This is an important signal to stop what you are doing and immediately apply ice.

Product Returns

What is your product return policy?
- Therapy Balls & Kits - These items may be returned within 30 Days from date of purchase and must be in "Like New" condition. For kits, the DVD or CD product may not have been opened and must be fully sealed. Refund is for the physical items returned only. Original shipping will not be refunded.

 

- Online Quickfix Videos - The cost of these items are non-refundable. Viewing video material on the site requires broadband access. Please be sure to test your system's ability to play video prior making a purchase.


- At Home Program DVDs - You may cancel your program within two weeks of receiving your first set of DVDs and upon receipt of your returned product, you will be credited the "Package Price" of your first DVD set plus any applicable sales tax.
Shipping costs will not be refunded. Should you cancel after the first two weeks or within two weeks from your next billing cycle, you will be sent and billed for your next month's program which is non-refundable.


- DVDs & CDs - These items may be returned within 30 Days from date of purchase ONLY if they have not been opened and are fully sealed in their original packaging. Refund is for the physical items returned only. Original shipping will not be refunded.

You must notify the office of your desire to return a product by emailing support@yogatuneup.com. Please return your product using a traceable shipping option so that your return can be verified.

Quickfix Videos & Tune Up Therapy Ball Routines

How often should I do a QuickFix routine?

The QuickFix Rx Micro-Region routines are designed to be both a therapeutic sequence when you are having issues with an area, or conversely, it can be used as a preventative to avoid issues in the target area. So the routines are for both healthy bodies and those with complaints. Either way, they should be practiced at least 3 times per week, with a maximum of six times per week. Think of the micro-regions like flossing your teeth, each area of your body needs as much attention as each nook and cranny of your teeth. When you go without flossing, your gums are sure to bleed; go without your micro-region routines and you are neglecting an important part of a healthy maintenance routine.

How often should I do a Tune Up Therapy Ball Routine?

Ideally the  ball routines are done once per and you should rotate the areas. It is not recommended to do any one area  more than twice a day (once in the morning, and once in the evening.) These are very powerful and specific, so the time in between your ball-o-ssage is valuable time for your tissues to adapt to their new length and the abundant circulation that comes from the routines. You can definitely "overdo it" with the balls, and may end up bruising, over- stretching or irritating yourself  from going too hard, too deep, or too much.

How do I know if I have the balls in the right spots?

There is a visual guide included with each of the routines to assist you with placement. If you are still having trouble, you can ask your specific question in the "Therapy Ball Forum" (if you find that it's not already answered in there of course). And for more detailed guidance join us on a monthly "Teleconferences" where one of our skilled Yoga Tune Up® Teachers can answer more specific questions about ball placement and your specific issue.

Is it best to use the Therapy Balls before or after I do my Yoga Tune Up Practice?

It can be very helpful to use the balls before practice as they quickly increase circulation in tissues that may be stagnant, knotty, and uncooperative. Once the balls have worked their magic of gripping at your skin, grabbing at clumpy layers of fascia and muscle, and rubbing you out like pizza dough, you will be able to experience all of your Yoga Tune Up® exercises more deeply and directly. Often, just doing poses is not enough, we need to actually address the physical barriers within our tissue to get fresh blood and nutrients circulating and saturating our tissues so they they will function optimally when we do exercise.
On the flip side...it feels fantastic to "punctuate" the end of a practice session with the relaxation you get from using the balls. Using the balls after you practice assures that every last nook and cranny of your body is buzzing and contacted from inside out.
So really it's up to you. ROLL ON!

Teacher Training Program Information

What do I get from the training?

Along with advanced training on biomechanics and physiology, once successfully passing the final exam/audition, you will be certified at the level of training you are taking. This provides you with the ability to teach your own Yoga Tune Up® classes. Each level of training provides very specific templates to jump start your own classes and workshops.

Are there any requirements for taking the Teacher Training Program?

Prospective trainees should have a sincere interest in the body and a long history of some form of physical practice (such as Yoga, Pilates, Dance, Martial Arts, Personal Training, etc.). Many students of the Teacher Training take the training to further enhance their knowledge of anatomy, physiology and body movement and not to teach Yoga Tune Up® and this is welcomed.

I have never done a Yoga teacher training, but have many years of Yoga experience, can I do the training?

Yes. While you may not qualify to teach a Yoga Tune Up® class, this training will deepen your understanding of the body, biomechanics and give you tools to step into the role of a teacher.

I teach other fitness formats, will I be eligible to teach Yoga Tune Up® classes?

To teach Yoga Tune Up® in a Yoga Studio environment you will need to have advanced working knowledge of Yoga poses and their names. If you teach other fitness formats, your Yoga Tune Up® training will help expand your teaching skills within those other modalities.

Should I take this training before or after a full 200 hour certification program?

Prospective Yoga teachers find that they are much more prepared to teach Yoga Tune Up® if they are currently a certified Yoga teacher, or proficient at another format, be it Pilates, Nia, dance, or other fitness modalities. The training is geared towards teachers and fitness professionals, but there are always some advanced/longtime students ready to take the plunge into teaching in these trainings. A 200 hour Yoga Teacher Training course is not a pre-requisite, although it can be helpful. We expect all applicants to have a sincere interest in the body, and a long history of physical practice. Finishing the training is not a guarantee that they will be able to teach, as trainees must also perform well during their final evaluation (teaching a class) and a written exam. If they do pass, and get certified as a Level 1 Yoga Tune Up® Teacher, they may absolutely go out and teach.

How long are the Trainings?

Depending on the specific training contact hours can range from 6 to 40 hours of "in class" time. Many trainings, especially if they are certification trainings also include homework and out of class hours. For example the YTU Level 1 Certification training is about 42 classroom hours but is considered a 70 hour training with the work that needs to be done outside of classroom contact hours.

Do I need to take the Level 1 training before taking other YTU Trainings?

No. All Trainings are individual modules and no pre-requisites apply.

What is the difference between the different levels of the trainings?

There are currently 4 modules to be a Yoga Tune Up® "Integrated" Teacher, the basic level of certification, the modules for the "Integrated" certificate, include a 40 hour Level 1 Training, which prepares teachers to teach 1 to 1.5 hour classes and privates; a 20 hour Hips Immersion Training, which deepens anatomy studies, injury scenarios and prepares for workshop teaching; a 20 hour Shoulders Immersion Training, which furthers anatomy studies, injury scenarios and prepares for workshop teaching; and another 20 hour Core Immersion module which is mostly experiential, focusing on developing a profoundly connected abdominal core both physically and emotionally. All teachers who complete this initial 100 hours of training are eligible to be considered for the Yoga Tune Up® Masters program which prepares them to teach teacher trainings and retreats.

 

In summary:

Yoga Tune Up® Integrated Certification (120 hours)

  • Level 1- 40 hours
  • Hips Immersion -20 hours
  • Shoulders Immersion - 20 hours
  • Core Immersion- 20 hours
  • YTU Integrated Embodied Anatomy - 20 hours

Yoga Tune Up® Masters Certification for Teacher Trainers

  • 200 formal assisting hours
  • YTU Leadership Immersion 20 hours
  • Can I get Yoga Alliance Credits?
Will I be able to teach Yoga Tune Up® classes and workshops immediately following the training?

You must pass an in-class evaluation and a post-training test. If you pass, you are eligible for licensing. Once you receive your license, you may begin teaching classes and privates. Level 2 and 3 permits you to teach specific Yoga Tune Up® Workshops. The licensing process can take as little as one week to one month, depending on your submission of the post-training test.

Where can I teach Yoga Tune Up®?

Yoga Tune Up® teachers have a home at Equinox Fitness clubs nationwide teaching both Yoga Tune Up® and Tune It Up: Conscious Conditioning. Yoga Tune Up® classes are also welcome at Yoga studios and retreat centers worldwide. Teachers can also teach classes to corporations, businesses, festivals, volunteer, colleges, park districts, privately, and so on. The possibilities are endless and upon becoming a licensed Yoga Tune Up® instructor, you will be given support, suggestions and referrals to outlets that seek YTU teachers and courses.

Can I get Yoga Alliance Credits?

This training will get you between 20 and 40 continuing Education units depending on the length of the training. Jill Miller is an ERYT-200.

Does the creator of Yoga Tune Up®, Jill Miller, have any videos, articles or media I can check out?

This is a great way to familiarize yourself with this work in advance. Jill has produced and starred in over 40 DVD's, many of which are available through www.yogatuneup.com or Amazon, including her critically acclaimed series by Pranamaya:

1) Yoga Link: Hip Helpers
2) Yoga Link: Core Integration
3) Yoga Link: Shoulder Shape Up

As well as the GAIAM release at Target worldwide Yoga for Weight Loss
You can also see Jill discuss Yoga Tune Up? in a video and written interview at Yogamates.com

Video: http://www.yogamates.com/tv/?v=8EURYDNCXZ23L
Interview: http://www.yogamates.com/teachers/interviews/5/

How do I apply?

You can download an application from the main Teacher Training Page. Scroll down to the individual training you would like an application for and click "download application." You can get to that page by clicking here.

Teacher Training Cancellation Policy

What is your cancellation policy?
YTU Level 1 Certification:
- All cancellations must be made at least 30 days prior to the start of the scheduled event and are subject to a $100 processing fee.
- There are no refunds for cancellations less than 30 days prior to the training (or on day 1 of the training); however, money is transferable to a future Yoga Tune Up® hosted training less the processing fee and/or any materials fees paid. *Yoga Tune Up® will honor your credit to be used toward another Yoga Tune Up® Training of equal or lesser value within 1 year of original training only.
- Once day #2 of the training has commenced no refund or credit will be issued.

Therapy Ball Training:
- All cancellations must be made at least 7 days prior to the start of the scheduled event and are subject to a $25 processing fee.
- There are no refunds for cancellations less than 7 days prior to the training (or on day 1 of the training); however, money is transferable to a future Yoga Tune Up® hosted training less the processing fee and/or any materials fees paid. *Yoga Tune Up® will honor your credit to be used toward another Yoga Tune Up® Training of equal or lesser value within 1 year of original training only.

Immersions & Anatomy:
- All cancellations must be made at least 7 days prior to the start of the scheduled event and are subject to a $50 processing fee.
- There are no refunds for cancellations less than 7 days prior to the training (or on day 1 of the training); however, money is transferable to a future Yoga Tune Up® hosted training less the processing fee and/or any materials fees paid. *Yoga Tune Up® will honor your credit to be used toward another Yoga Tune Up® Training of equal or lesser value within 1 year of original training only.
- Once day #2 of the training has commenced no refund or credit will be issued.

**Cancellation policies are subject to change based upon the host studio’s cancellation policies.
*Credits are not applicable towards any trainings or programs at Kripalu

Therapy Ball Products & Product Care

What is the difference between the Original Therapy Ball pair, the PLUS pair and the ALPHA Ball?
The ALPHA and PLUS have the same grippiness and pliability of the original YTU Therapy Balls but are simply larger and denser versions. Their size provides a different stimulus for your tissues but they can be used interchangeably with the original YTU Balls depending on your desired pressure. The larger balls grab a hold of more area at once, so it may actually minimize the trigger point specificity that some people prefer with our smaller YTU balls. The different sized balls give you multiple options all over your body or within any given area.
 
You will find that the ALPHA Balls are awesome on the chest and buttocks. The PLUS sized inside of the snug grip tote are perfect for rolling the back of the neck and creating maximum traction along the spine. Larger body types may prefer the PLUS and ALPHA over the originals, although the originals are important to access tight areas. We believe there's different tools for different body parts and different desired depths of pressure and these three different sizes give you the tools you'll need for a full body approach. Please do not use any of the Therapy Ball products directly on your abdomen, for abdominal massage, please use the Coregeous Ball.
What’s the best way to maintain my YTU Therapy Balls?
The YTU Therapy Balls are made of a natural rubber so they will break down over time based on use and care. Keep your balls out of direct light as it will dry them out and they will lose their grip. It is best to keep them in a bag or drawer when not being used, but never keep them in a bag with wet clothes or towels as the moisture will ruin the balls.
How long should my Therapy Balls last?
We recommend replacing your balls ever 6 – 12 months based on use. The Therapy Balls, especially the Original sized balls, will break down and soften with use. This is a good thing as it’s great to have a pair of extra soft balls for soft tissue work directly on small bony areas (such as your wrists, elbow, ankles, and toe joints). It may however be too soft for larger areas where you want deeper pressure, so having a few pair around is all part of filling out the tool box.
How do I clean the YTU Therapy Balls?
The best way to keep your Therapy Balls clean is to wipe them gently with a lightly moist towel and then do another wipe with a dry towel. Never submerge the balls in water. If your Therapy Balls arrive and have a slight oily residue on them, this is normal. Simply wipe them down with a dry cloth to remove any excess oil. Should any of the oil end up on your mat or floor, any cleaning solution will wipe it clean.
Is there latex in the Therapy Balls?
Yes, the YTU Therapy Balls are made of a natural latex rubber. If you have serious allergies to latex you would not want to use them directly on your skin but rather make sure you have a layer of clothing between you and the Therapy Ball.

Website Functionality

I registered but can't log in, help!

Please make sure that you are logging in with the exact email address and password that you registered with. If the problem persists, please create a new password by clicking on in the login area. If you have not created a profile, you can simply re-register and if your email is not in our system it will allow you to create a profile with that email address. If this does not help, please click the link at the bottom of the Home Page and request technical support.

How do I change my password or registered email?

Simply log in and go to 'My Dashboard' and then to 'My Profile' where you can update all of your personal information.

How Do I Update My Profile?

Simply log in and go to 'My Dashboard' and then to 'My Profile' where you can update all of your personal information.

Do I need to be a paid member to access Videos?

No and Yes. Upon registration, you can access one 5 Minute Quickfix "Micro-Region' video for FREE. As a registered member you can also access a weekly Pose Video for FREE. All other media on the site will need to be purchased.

I purchased a Quickfix video, where is it?

Once you purchase a Quickfix Video, it is placed into your personal control panel area. Upon Login, click and then click where all of your purchased media will be available for you 24/7.

I purchased a Quickfix video and it is not in my library, help!

Please first confirm that it is not in your area which you would access by logging in, then clicking on and then on where all of your purchased media should be. If it is not there, or it is not playing, please (a) accept our apologies for this possible technical error, and then (b) go to at the bottom of any web page of the site. Please fill out the Inquiry form and choose under the inquiry pull down. We will need all of the information that is on that form in order to look up your account so please be sure to use the form. We will contact you within 24 hours and if the issue is a technical error on our part we will remedy the issue and provide you with a bonus video for any inconvenience this has caused.